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Pentel is a Japanese firm
manufacturing stationary
products.
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Explaining Total Quality Management (TQM)
Philosophy
To The Employees in
Japan |
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① Subscribe to the
customer-first concept |
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People in the next process
are your customers. If
you stick to the product-out concept, our company's name will not even be listed
in the phone book after a while. |
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③
Management means
starting with planning
and comparing it with results |
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Let's turn the
Plan – Do – Check – Action (PDCA)
wheel and
change the way we do our job. |
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④
You are surrounded
by mountains of treasures |
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There is more
to be learned from
chronic problems than from problems that suddenly
occur. |
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⑤
Manage the process
by results |
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Rework and adjustments are problems arising from
the lack of of management.
Dealing with them is not management but manipulation. |
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⑥
Look at the factory
and manage your work on the basis of facts |
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Base judgments
on data.
Do not rely on hunches or
gut feelings. |
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⑦
Be attentive to
deviations |
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The priority lies in reducing the deviation rather
than improving the average. |
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⑧
Stratify before
observation |
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Classification
leads to better understanding. |
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⑨
Improvement starts
at home |
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Become
accustomed to classifying problems into those that are your own
responsibility and those that are others' responsibilities, and
taking care of your own problems first. |
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⑩
Remove
the basic
cause and prevent recurrence |
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Do not confuse
symptoms with causes. |
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⑪
Build quality in
upstream |
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Quality
must be built into the process. Testing does not make quality. |
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⑫
Never fail to
standardize |
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We need devices
to make sure that a good state lasts. |
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⑭
Implement
TQM
involving everybody |
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A pleasant,
meaningful workshop starts with active
quality control circles (QCCs) for mutual enlightenment and
self-development. |
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