People Skills Communication   10 Barriers to Listening Vadim Kotelnikov                       Know Your Internal Enemies     ① Lack of desire to understand, to discover, to learn, to help, to serve ② Lack of understanding of personal and social benefits of being a good listener; lack of understanding that not listening is a sure way to nourish conflict ③ Thinking about what to say instead of listening what is being said ④ Being interested in yourself and waiting for a chance to talk instead of being interested in your interlocutor and what matters to him or her ⑤ Lack of ability of listening to emotions   ⑥ Judging delivery (how they say it), not the content (what they say) ⑦ "Knowing" what you are going to hear ⑧ Seeking confirmation, not information ⑨ What's being said is getting in the way of what needs be said. ⑩ Being preoccupied and distracted     Wise Listening 360 Silence Engage All Your Senses Comprehension Listen To the Universe Your First Thought Listen To Emotions Active Listening Listening as Leadership Skill   To understand someone, you must become the person you wan to understand. Vadim Kotelnikov