9 Steps to building a Process-managed Enterprise that supports, empowers and energizes employees, and encourages their initiative       To transform your company to a process-management enterprise:       ① Overcome traditional functional thinking and obsess about enterprise-wide business process management (EBPM) and the end-to-end enterprise business processes (EBP) that create greater value for your customers.   Assess Your Organization's Progress Toward Excelling in Business Process Management     ② Make process into a way of life. Create a process-friendly company by aligning resources, rewards, and structure around processes. ③ Establish business process management system (BPMS) and manage in process terms everything you do to deliver higher value to your customers and make your company better.     ④ Establish process ownership and leadership. Appoint senior process owners to lead, manage, measure, and improve the processes.   Process Thinking Checklist     ⑤ Ensure that every employee understands processes, how the processes are performing and his or her role in them.   Process Definition     ⑥ Ensure that everyone knows customer requirements and strive to meet them.   Business Process Characteristics     ⑦ Develop a culture of teamwork and shared responsibility. Ensure that employees help manage each other instead of escalating conflict.   Team Culture Family-like Environment     ⑧ Set up a cross-functional team or process council "so that you don't replace functional silos with process sewers," as Michael Hammer, the author of Agenda, puts it.   8 Principles of EBPM Barriers to  TQM Break Silo     ⑨ Measure your processes objectively – and frequently.   Systems Thinking